Outbound Customer Care Team Leader

6 months ago


Manchester, United Kingdom LPL, a division of Read Roper and Read Solicitors Full time

An exciting new opportunity has arisen within the Conveyancing Department of an award winning Manchester law firm.

The role of the Customer Care Team Leader presents a chance to become established in what is a leading national organisation.

This is a perfect role for someone with customer service and sales experience looking to join a highly regarded practice in the legal sector.

The Role:

- Working 12-8pm Monday to Friday, managing a team providing outbound client services, dealing with queries and chasing new instructions.

The Person
- Strong sales or client care experience
- Previous experience managing targets and analysing data.
- Able to work using your own initiative.
- Ability to work in a fast-paced environment and meet targets/ deadlines.
- Excellent telephone manner and customer service skills.
- Experience of telephone work.
- **Experience of working in a client care environment.**:

- Good standard of education essential (minimum of three GCSE's grade C or above to include English and Maths.
- Good IT skills including a comprehensive knowledge of Microsoft Office programmes
- Must have a positive attitude.

Training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: outbound/CS



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