Outbound Customer Care Team Leader
5 months ago
An exciting new opportunity has arisen within the Conveyancing Department of an award winning Manchester law firm.
The role of the Customer Care Team Leader presents a chance to become established in what is a leading national organisation.
This is a perfect role for someone with customer service and sales experience looking to join a highly regarded practice in the legal sector.
The Role:
- Working 12-8pm Monday to Friday, managing a team providing outbound client services, dealing with queries and chasing new instructions.
The Person
- Strong sales or client care experience
- Previous experience managing targets and analysing data.
- Able to work using your own initiative.
- Ability to work in a fast-paced environment and meet targets/ deadlines.
- Excellent telephone manner and customer service skills.
- Experience of telephone work.
- **Experience of working in a client care environment.**:
- Good standard of education essential (minimum of three GCSE's grade C or above to include English and Maths.
- Good IT skills including a comprehensive knowledge of Microsoft Office programmes
- Must have a positive attitude.
Training will be provided.
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: outbound/CS
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