Call Centre Outbound Sales Manager

1 month ago

Manchester, United Kingdom CV-Library Full time

Call Centre Sales Manager - Outbound Team Lead - Lead a team to success - B2B Outbound Sales Performance - Exciting SaaS beast based in Manchester.
Be responsible for sales performance for a team of 10 Inside Sales BDMs
Coach, Manage and Mentor high performance Telesales Executives
Manchester- COME ON
What are you waiting for? Brilliant earnings - Monday to Friday
£40,000 salary based on experience and incredible uncapped OTE, amazing training plus incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building
You must have managed a team in an outbound, dynamic - call centre or large sales floor environment.
Get on board the gravy train

Outbound B2B software sales into the SME market - This is a glorious opportunity to get on board the gravy train, the best sales performance environment in the North.
We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive driven people, teams and environment.

Sales - Leadership - Coaching- Manchester based SaaS Tech business - Tech - Growth - Software Sales - Telesales
Can you mentor and motivate a team in a high performing sales environment?
Speak to Kaylie @ Duval for more details

This role requires a sales floor manager who can get the best out of their people. Ideally you'll be from a SaaS background and have experience of KPI’s, campaigns, data and a proven track record of leading a team of 10 and helping them successfully meet targets.

The Role:

* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs

* Ongoing development planning to drive performance through effective communication and documentation

* Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats

* Deliver weekly plans through daily performance & stat reviews

* Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies

* Deliver documentation based on the constant coaching and improvement of their team

* All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management

* Keep up to date with any campaign/company updates and changes

What we’re looking for:

* Must have at least 3 years’ experience in a management position leading a sales team to targets

* Competent user of salesforce

* Uses statistical analysis to implement long-term and short-term fixes

* Set a constant example in terms of behaviour and setting standards

* Gains feedback and analyse the way you communicate

* Always consistent and professional

* Manages and assists in performance improvements

* Analytical and problem-solving skills - can interpret MI and deliver Action Plans

* Good understanding of Inbound and Outbound telephony/dialler systems

* Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff

* Strong organisational aptitude and proven time management skills

* Excellent people management skills

* The proactive and decisive approach to problem-solving

* Strong organisational aptitude and proven time management skills

* Highly effective communication

The Benefits:

* 25 days’ holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years’ service.

* Perkbox discounts.

* Pension Plan and Life Insurance.

* Access to Employee Assistance Programme.

* Company incentives, access to discount schemes.

Are you a manager, motivator and outbound sales leader? Apply now, or speak to Kaylie @ Duval for all the info

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