Call Centre Outbound Sales Manager

1 month ago

Manchester, United Kingdom Duval Associates Ltd - Recruitment Specialist - UK Full time

Call Centre Sales Manager - Outbound Team Lead - Lead a team to success - B2B Outbound Sales Performance - Exciting SaaS beast based in Manchester.

Be responsible for sales performance for a team of 10 Inside Sales BDMs

Coach, Manage and Mentor high performance Telesales Executives

Manchester- COME ON

What are you waiting for? Brilliant earnings - Monday to Friday

£40,000 salary based on experience and incredible uncapped OTE, amazing training plus incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building

You must have managed a team in an outbound, dynamic - call centre or large sales floor environment.

Get on board the gravy train


Outbound B2B software sales into the SME market - This is a glorious opportunity to get on board the gravy train, the best sales performance environment in the North.

We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive driven people, teams and environment.

Sales - Leadership - Coaching- Manchester based SaaS Tech business - Tech - Growth - Software Sales - Telesales

Can you mentor and motivate a team in a high performing sales environment?

Speak to Kaylie @ Duval for more details


This role requires a sales floor manager who can get the best out of their people. Ideally you'll be from a SaaS background and have experience of KPI’s, campaigns, data and a proven track record of leading a team of 10 and helping them successfully meet targets.


The Role:

  • Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
  • Ongoing development planning to drive performance through effective communication and documentation
  • Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
  • Deliver weekly plans through daily performance & stat reviews
  • Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
  • Deliver documentation based on the constant coaching and improvement of their team
  • All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
  • Keep up to date with any campaign/company updates and changes


What we’re looking for:

  • Must have at least 3 years’ experience in a management position leading a sales team to targets
  • Competent user of salesforce
  • Uses statistical analysis to implement long-term and short-term fixes
  • Set a constant example in terms of behaviour and setting standards
  • Gains feedback and analyse the way you communicate
  • Always consistent and professional
  • Manages and assists in performance improvements
  • Analytical and problem-solving skills - can interpret MI and deliver Action Plans
  • Good understanding of Inbound and Outbound telephony/dialler systems
  • Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
  • Strong organisational aptitude and proven time management skills
  • Excellent people management skills
  • The proactive and decisive approach to problem-solving
  • Strong organisational aptitude and proven time management skills
  • Highly effective communication


The Benefits:

  • 25 days’ holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years’ service.
  • Perkbox discounts.
  • Pension Plan and Life Insurance.
  • Access to Employee Assistance Programme.
  • Company incentives, access to discount schemes.


Are you a manager, motivator and outbound sales leader? Apply now, or speak to Kaylie @ Duval for all the info

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