Donor Care Team Lead

1 week ago


Manchester, United Kingdom READ Foundation Full time
Job Title: Donor Care Outbound Team Leader

READ Foundation is seeking an experienced and skilled Donor Care Outbound Team Leader to drive donor engagement and income generation through outbound calls to existing and prospective donors.

Key Responsibilities:

  • Train and develop team members to achieve fundraising targets while maintaining high-quality customer service.
  • Oversee call quality, ensure compliance with GDPR, and provide feedback to staff.
  • Manage staff motivation, productivity, and attitude, addressing any issues promptly.
  • Generate clear, detailed reports on team performance, individual progress, and departmental goals.
  • Organise and manage outbound campaigns, ensuring adequate staffing, training, and readiness.

Requirements:

  • Minimum 1 year of experience in a charity or customer service environment, particularly in a contact centre role.
  • Leadership experience in a call centre or outbound sales role with a focus on customer service and income generation.
  • Experience in using a CRM system, with demonstrated proficiency in Salesforce.

Working Environment:

The department's main office hours are Monday to Friday, 9 am to 5 pm. However, outbound shifts run on weekends, and flexibility in your schedule is essential during critical periods.


  • Donor Care Lead

    2 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Project LeadAbout the Role:We are seeking a highly skilled and experienced Donor Care Project Lead to join our team at READ Foundation. As a key member of our Donor Care department, you will be responsible for managing pledge activities from initial donor contact to final fulfilment.Key Responsibilities:* Manage pledge activities,...


  • Manchester, United Kingdom READ Foundation Full time

    Job DescriptionJob Title: Donor Care Events LeadJob Summary:We are seeking a highly skilled and experienced Donor Care Events Lead to join our team at READ Foundation. The successful candidate will be responsible for managing all aspects of donor care events, including pledge processing, donor engagement, and team management.Key Responsibilities:Attend and...


  • Manchester, United Kingdom READ Foundation Full time

    Job DescriptionREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.Main Responsibilities:Attend and arrange for...

  • Donor Care Events Lead

    3 months ago


    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care Events Lead (pledges)Salary:             £27,000 per annumContract:         PermanentHours:             Full-time, 40 hours per week Location:         Manchester, M14 6AXReports to:      Donor Care Manager / Donor Care Team Leader Closing Date:   RollingApplicants...

  • Donor Care Officer

    5 months ago


    Manchester, United Kingdom READ Foundation Full time

    **Job Description & Person Specification** **Donor Care Officer** **Salary**:Competitive £10.50 per hour **Contract**:Casual/Part-Time **Hours**:Ad-hoc (8 - 40 hours a week) **Location**:Manchester M14 **Reports to**:Donor Care Manager / Donor Care Team Leader **Closing Date**:Continue **Are you a dynamic communicator with exceptional people skills?...


  • Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care Events Lead (pledges)Salary:             £27,000 per annumContract:         PermanentHours:             Full-time, 40 hours per week Location:         Manchester, M14 6AXReports to:      Donor Care Manager / Donor Care Team Leader Closing Date:   Rolling (until a...


  • Manchester, United Kingdom READ Foundation Full time

    Job DescriptionREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, managing pledge activities from initial donor contact to final fulfilment.The successful candidate will have a proven track record in customer service, leadership,...

  • Donor Care Officer

    4 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAbout the Role:The Donor Care Officer is a critical role within READ Foundation, responsible for driving both customer service excellence and income generation, ensuring the organisation's continued success and growth. This position serves as a central hub for engaging with donors, involving a range of responsibilities from...

  • Donor Care Officer

    2 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care OfficerSalary: Competitive £12.00 per hourContract: Casual/Part-TimeHours: Rotational (8 – 30 hours a week)Location: Manchester M14 6AXReports to: Donor Care Team Leader/ Donor Care Manager Closing Date: 31st DecemberApplicants must have the right to work in the UK  About READ Foundation  READ...

  • Donor Care Officer

    4 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care OfficerSalary: Competitive £12.00 per hourContract: Casual/Part-TimeHours: Rotational (8 – 30 hours a week)Location: Manchester M14 6AXReports to: Donor Care Team Leader/ Donor Care Manager Closing Date: 31st OctoberApplicants must have the right to work in the UK  About READ Foundation  READ...

  • Donor Care Officer

    2 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care OfficerSalary: Competitive £12.00 per hourContract: Casual/Part-TimeHours: Rotational (8 – 30 hours a week)Location: Manchester M14 6AXReports to: Donor Care Team Leader/ Donor Care Manager Closing Date: 31st DecemberWe are unable to sponsor applicants for visas for this particular post. Applicants...


  • Manchester, United Kingdom READ Foundation Full time

    Job Description & Person Specification  Donor Care Outbound Team Leader  Salary: £14 per hour Contract: Permanent  Hours: Rotational (24-40 hours per week)   Location: Manchester, M14 6AX  Reports to: Donor Care Manager  Closing Date: 31st DecemberApplicants must have the right to work in the UK   About READ Foundation   READ...


  • Manchester, United Kingdom READ Foundation Full time

    Job Description & Person Specification  Donor Care Outbound Team Leader  Salary: £14 per hour Contract: Permanent  Hours: Rotational (24-40 hours per week)   Location: Manchester, M14 6AX  Reports to: Donor Care Manager  Closing Date: 31st OctoberApplicants must have the right to work in the UK   About READ Foundation   READ...


  • Manchester, United Kingdom READ Foundation Full time

    Job Description & Person Specification  Donor Care Outbound Team Leader  Salary: £14 per hour Contract: Permanent  Hours: Rotational (24-40 hours per week)   Location: Manchester, M14 6AX  Reports to: Donor Care Manager  Closing Date: 31st DecemberWe are unable to sponsor applicants for visas for this particular post. Applicants must be...


  • Manchester, United Kingdom Human Appeal Full time

    Here at Human Appeal we have an exciting opportunity for a **Donor Care Project Lead **to join our team based in Cheadle, Greater Manchester**.** **In return, you will receive a competitive salary of **£**12.50 per hour**. Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and...


  • Manchester, United Kingdom READ Foundation Full time

    Job DescriptionJob Title: Donor Care Outbound Team LeaderJob Summary: We are seeking a highly skilled and experienced Donor Care Outbound Team Leader to join our team at READ Foundation. As a key member of our Donor Care department, you will be responsible for leading a team of customer service representatives in delivering exceptional service to our donors...


  • Manchester, United Kingdom READ Foundation Full time

    Job DescriptionJob Title: Donor Care Outbound Team LeaderJob Summary: We are seeking a highly skilled and experienced Donor Care Outbound Team Leader to join our team at READ Foundation. The successful candidate will be responsible for leading a team of customer service professionals, driving donor engagement and income generation through outbound calls, and...

  • Donor Care Officer

    4 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Donor Care Officer to join our team at READ Foundation. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.Key ResponsibilitiesInitiate proactive outreach...


  • Manchester, United Kingdom Travalyst Full time

    Travalyst is a not-for-profit organisation working to identify – and help bring about – the systemic changes needed in order for sustainable travel to be taken out of the niche, and into the mainstream.We believe tourism can, and must, play a key role in achieving a sustainable future for our world; so we’re convening the key players, and catalysing...

  • Donor Care Officer

    4 weeks ago


    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerREAD Foundation is seeking a highly skilled and motivated Donor Care Officer to join our team. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.Key Responsibilities:Conduct proactive...