Donor Care Lead
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Donor Care Project Lead to join our team at READ Foundation. As a key member of our Donor Care department, you will be responsible for managing pledge activities from initial donor contact to final fulfilment.
Key Responsibilities:
* Manage pledge activities, including processing pledge forms and donations from events
* Develop and implement effective strategies to optimize pledge management processes
* Analyze data and trends to identify areas for improvement and develop solutions to address them
* Collaborate with the Fundraising team to ensure seamless donor engagement and support
* Provide training and coaching to the Pledge Team to ensure they have the skills and knowledge needed to excel in their roles
Requirements:
* At least 1 year of experience within a charity or similar non-profit environment
* Minimum of 1 year of customer service experience in a contact centre
* Proven track record in achieving targets and driving team performance
* Strong leadership and management skills, with the ability to inspire and motivate team members
* Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly and concisely
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
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Donor Care Events Lead
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