Donor Care Officer

1 day ago

Manchester, United Kingdom READ Foundation Full time
Job Title: Donor Care Officer

About the Role:

The Donor Care Officer is a critical role within READ Foundation, responsible for driving both customer service excellence and income generation, ensuring the organisation's continued success and growth. This position serves as a central hub for engaging with donors, involving a range of responsibilities from proactive outreach to comprehensive support.

Main Responsibilities:

  • Initiate proactive outreach to donors to maximise income generation.
  • Showcase in-depth knowledge of READ's projects and services to inform and engage donors.
  • Effectively handle incoming calls and address donor inquiries.
  • Proficiently process a variety of donations (credit cards, direct debits, bank transfers, etc.).
  • Maintain the accuracy and currency of the fundraising database.
  • Oversee donation processing systems, including form scanning, allocation, acknowledgement, and recordkeeping.
  • Ensure strict adherence to GDPR regulations, promptly responding to donor preferences across communication channels.
  • Facilitate communication with donors on various topics, such as missed donations, renewals, and pledges via multiple communication methods.
  • Maintain and update real-time event donation tracking spreadsheets.
  • Expertly manage communication, including information requests, complaints, and general inquiries.
  • Adhere to IOF codes of conduct and Gift Aid rules meticulously.
  • Precisely input new donor data and update records as needed.
  • Skilfully resolve donor complaints and issues.
  • Positively contribute to team morale through approachability, sociability, and a strong work ethic.
  • Assist with departmental Customer Service teams such as Pledges, Orphan Sponsorship Renewals and failed payments when required.
  • Volunteer to support the charity's fundraising events by assisting donors, handling PDQ donations, distributing and collecting pledge forms, and helping with event logistics.
  • Provide support with administrative tasks across various departments, and potentially contribute to cleaning and logistical responsibilities as needed.

Requirements:

The ideal candidate will possess a strong understanding of the charity sector, excellent communication skills, and the ability to work effectively in a fast-paced environment. Proficiency in Salesforce CRM and experience in a customer-facing role are highly desirable.

What We Offer:

READ Foundation is committed to providing a supportive and inclusive work environment. As a Donor Care Officer, you will have the opportunity to make a real difference in the lives of vulnerable children and contribute to the organisation's mission to provide access to quality education.

How to Apply:

To apply for this exciting opportunity, please submit your CV and a supporting letter outlining your relevant experience and skills. We look forward to hearing from you.

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