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Donor Engagement Officer

2 months ago

Manchester, United Kingdom Readfoundationcanada Full time
About the Role

The Donor Care Officer is a critical role within READ Foundation, responsible for driving both customer service excellence and income generation, ensuring the organisation's continued success and growth.

This position serves as a central hub for engaging with donors, involving a range of responsibilities from proactive outreach to comprehensive support.

Main Responsibilities:

  • Initiate proactive outreach to donors to maximise income generation.
  • Showcase in-depth knowledge of READ's projects and services to inform and engage donors.
  • Maintain the accuracy and currency of the fundraising database.
  • Expertly manage communication, including information requests, complaints, and general inquiries.
  • Precisely input new donor data and update records as needed.
  • Skilfully resolve donor complaints and issues.
  • Volunteer to support the charity's fundraising events by assisting donors, handling PDQ donations, distributing and collecting pledge forms, and helping with event logistics.

Requirements:

  • Hold A-level or equivalent qualifications, with a minimum of a B grade in English at GCSE/A level.
  • Fluent in English, with excellent verbal and written communication skills.
  • Proficiency in multiple languages, including English, Urdu, and Punjabi.
  • Strong familiarity with database operations and reporting tools.
  • Advanced proficiency in Excel, including data analysis, formulas, and reporting.
  • Proficient in Microsoft Office software.
  • At least 1 year of experience using a CRM system, with demonstrated proficiency. Strong knowledge and competency in Salesforce is highly desirable.
  • Experience in accurate data entry and effectively managing multiple tasks while prioritizing complex workloads.