Donor Care Events Lead

4 weeks ago

Manchester, United Kingdom READ Foundation Full time
Job Title: Donor Care Events Lead

About the Role:

We are seeking a highly skilled and experienced Donor Care Events Lead to join our team at READ Foundation. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.

Main Responsibilities:

  • Attend and arrange for representation of DC at all charity events and tours primarily to process pledge donations.
  • Support event logistics as needed and supervise volunteers.
  • Engage personally with donors at events by manning the READ desk, answering questions, assisting with pledge forms, and building rapport.
  • Assist with local Jummah collections and mosque collections during Ramadan.
  • Plan and allocate resources ahead of events to ensure timely processing of pledge forms and maximise pledge conversions.
  • Manage the Pledge Team, including monitoring performance against set KPIs and overseeing daily operations.
  • Manage and maintain all WhatsApp communications related to pledges, ensuring timely and professional responses to uphold excellent customer service standards.
  • Provide training, coaching, and support to the Pledge Team.
  • Work closely with fundraisers, conducting weekly meetings to discuss progress, tasks, and succession planning.
  • Serve as the liaison between the Donor Care and Fundraising teams.
  • Develop new and enhance existing processes to ensure optimal efficiency of Pledge Management.
  • Prepare financial reports and ensure accurate record-keeping of all event-related transactions.
  • Assist the Fundraising Manager with administrative tasks and event logistics.
  • Provide daily reports to the Team Leader and Donor Care Manager on performance and progress.
  • Ensure the timely processing of all pledge forms and donations from events as per the agreed processes.
  • Produce and maintain dashboards on Salesforce and Excel to monitor event performance and conversion rates using real-time data.
  • Produce monthly and ad hoc reports for the Senior Management Team (SMT) and the Donor Care Manager.
  • Analyse trends and data, such as new donor acquisition.
  • Help fundraisers conduct invitations, support ticket sales, and send feedback.
  • Develop donor retention strategies.
  • Work closely with fundraisers to cultivate relationships with high-net-worth donors.

Requirements:

We are looking for a highly motivated and experienced individual with a strong background in customer service, team management, and data analysis. The ideal candidate will have a proven track record of achieving targets, excellent communication skills, and the ability to work collaboratively in a team environment.

What We Offer:

We offer a competitive salary, 32 days annual leave, and a range of benefits, including an occupational pension scheme and health cash plan. We are committed to diversity and equality of opportunity in all aspects of our work and encourage a healthy work-life balance.

How to Apply:

Please apply with your CV and supporting letter outlining how your skills and experience meet the person specification for the post. Two satisfactory references will be required upon conditional offer.

  • Donor Care Events Lead

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadJoin READ Foundation, a UK-based registered charity, in our mission to provide quality education to vulnerable children. We are seeking a highly skilled and motivated Donor Care Events Lead to join our team.About the RoleThe Donor Care Events Lead will be responsible for managing all aspects of donation processing, including...

  • Donor Care Events Lead

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadJoin READ Foundation, a UK-based registered charity, in our mission to provide quality education to vulnerable children. We are seeking a highly skilled and motivated Donor Care Events Lead to join our team.About the RoleThe Donor Care Events Lead will be responsible for managing all aspects of donation processing, including...

  • Donor Care Events Lead

    4 days ago

    Manchester, United Kingdom READ Foundation Full time

    Job DescriptionREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.Main Responsibilities:Attend and arrange for...

  • Donor Care Events Lead

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.Main Responsibilities:Attend...

  • Donor Care Events Lead

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.Main Responsibilities:Attend...

  • Donor Care Events Lead

    3 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadAt READ Foundation, we are seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will play a critical role in managing our pledge activities, ensuring seamless donor engagement and support.Key Responsibilities:Attend and support charity events and...

  • Donor Care Events Lead

    3 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care Events LeadAt READ Foundation, we are seeking a highly skilled and experienced Donor Care Events Lead to join our team. As a key member of our Donor Care department, you will play a critical role in managing our pledge activities, ensuring seamless donor engagement and support.Key Responsibilities:Attend and support charity events and...

  • Donor Care Events Lead

    1 day ago

    Manchester, United Kingdom READ Foundation Full time

    Job DescriptionREAD Foundation is seeking a highly skilled and experienced Donor Care Events Lead to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, managing pledge activities from initial donor contact to final fulfilment.The successful candidate will have a proven track record in customer service, leadership,...

  • Donor Care Events Lead

    2 months ago

    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care Events Lead (pledges)Salary:             £27,000 per annumContract:         PermanentHours:             Full-time, 40 hours per week Location:         Manchester, M14 6AXReports to:      Donor Care Manager / Donor Care Team Leader Closing Date:   RollingApplicants...

  • Donor Care Officer

    1 day ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAbout the Role:The Donor Care Officer is a critical role within READ Foundation, responsible for driving both customer service excellence and income generation, ensuring the organisation's continued success and growth. This position serves as a central hub for engaging with donors, involving a range of responsibilities from...

  • Donor Care Officer

    2 months ago

    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care OfficerSalary: Competitive £12.00 per hourContract: Casual/Part-TimeHours: Rotational (8 – 30 hours a week)Location: Manchester M14 6AXReports to: Donor Care Team Leader/ Donor Care Manager Closing Date: 15th SeptemberApplicants must have the right to work in the UK  About READ Foundation  READ...

  • Donor Care Officer

    5 days ago

    Manchester, United Kingdom READ Foundation Full time

    Job Description & Person SpecificationDonor Care OfficerSalary: Competitive £12.00 per hourContract: Casual/Part-TimeHours: Rotational (8 – 30 hours a week)Location: Manchester M14 6AXReports to: Donor Care Team Leader/ Donor Care Manager Closing Date: 31st OctoberApplicants must have the right to work in the UK  About READ Foundation  READ...

  • Donor Care Officer

    5 months ago

    Manchester, United Kingdom READ Foundation Full time

    **Job Description & Person Specification** **Donor Care Officer** **Salary**:Competitive £10.50 per hour **Contract**:Casual/Part-Time **Hours**:Ad-hoc (8 - 40 hours a week) **Location**:Manchester M14 **Reports to**:Donor Care Manager / Donor Care Team Leader **Closing Date**:Continue **Are you a dynamic communicator with exceptional people skills?...

  • Donor Care Officer

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Donor Care Officer to join our team at READ Foundation. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.Key ResponsibilitiesConduct proactive outreach to...

  • Donor Care Officer

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Donor Care Officer to join our team at READ Foundation. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.Key ResponsibilitiesConduct proactive outreach to...

  • Donor Care Officer

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAt READ Foundation, we are seeking a highly skilled and motivated Donor Care Officer to join our team. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.About the RoleThe Donor Care...

  • Donor Care Officer

    4 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAt READ Foundation, we are seeking a highly skilled and motivated Donor Care Officer to join our team. As a key member of our Donor Care department, you will play a critical role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.About the RoleThe Donor Care...

  • Donor Care Officer

    3 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAt READ Foundation, we are seeking a highly skilled and dedicated Donor Care Officer to join our team. As a key member of our Donor Care department, you will play a vital role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.About the RoleThe Donor Care Officer...

  • Donor Care Officer

    3 weeks ago

    Manchester, United Kingdom READ Foundation Full time

    Job Title: Donor Care OfficerAt READ Foundation, we are seeking a highly skilled and dedicated Donor Care Officer to join our team. As a key member of our Donor Care department, you will play a vital role in driving customer service excellence and income generation, ensuring the organisation's continued success and growth.About the RoleThe Donor Care Officer...

  • Donor Engagement Officer

    2 months ago

    Manchester, United Kingdom Readfoundationcanada Full time

    About the RoleThe Donor Care Officer is a critical role within READ Foundation, responsible for driving both customer service excellence and income generation, ensuring the organisation's continued success and growth.This position serves as a central hub for engaging with donors, involving a range of responsibilities from proactive outreach to comprehensive...