Donor Care Events Lead
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Donor Care Events Lead to join our team at READ Foundation. As a key member of our Donor Care department, you will be responsible for managing all aspects of donation processing, including donations arising from both UK and international fundraising events.
Main Responsibilities:
- Attend and arrange for representation of DC at all charity events and tours primarily to process pledge donations.
- Support event logistics as needed and supervise volunteers.
- Engage personally with donors at events by manning the READ desk, answering questions, assisting with pledge forms, and building rapport.
- Assist with local Jummah collections and mosque collections during Ramadan.
- Plan and allocate resources ahead of events to ensure timely processing of pledge forms and maximise pledge conversions.
- Manage the Pledge Team, including monitoring performance against set KPIs and overseeing daily operations.
- Manage and maintain all WhatsApp communications related to pledges, ensuring timely and professional responses to uphold excellent customer service standards.
- Provide training, coaching, and support to the Pledge Team.
- Work closely with fundraisers, conducting weekly meetings to discuss progress, tasks, and succession planning.
- Serve as the liaison between the Donor Care and Fundraising teams.
- Develop new and enhance existing processes to ensure optimal efficiency of Pledge Management.
- Prepare financial reports and ensure accurate record-keeping of all event-related transactions.
- Assist the Fundraising Manager with administrative tasks and event logistics.
- Provide daily reports to the Team Leader and Donor Care Manager on performance and progress.
- Ensure the timely processing of all pledge forms and donations from events as per the agreed processes.
- Produce and maintain dashboards on Salesforce and Excel to monitor event performance and conversion rates using real-time data.
- Produce monthly and ad hoc reports for the Senior Management Team (SMT) and the Donor Care Manager.
- Analyse trends and data, such as new donor acquisition.
- Help fundraisers conduct invitations, support ticket sales, and send feedback.
- Develop donor retention strategies.
- Work closely with fundraisers to cultivate relationships with high-net-worth donors.
Requirements:
We are looking for a highly motivated and experienced individual with a strong background in customer service, team management, and data analysis. The ideal candidate will have a proven track record of achieving targets, excellent communication skills, and the ability to work collaboratively in a team environment.
What We Offer:
We offer a competitive salary, 32 days annual leave, and a range of benefits, including an occupational pension scheme and health cash plan. We are committed to diversity and equality of opportunity in all aspects of our work and encourage a healthy work-life balance.
How to Apply:
Please apply with your CV and supporting letter outlining how your skills and experience meet the person specification for the post. Two satisfactory references will be required upon conditional offer.
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