Reservations Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

About the Role:

The Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.

Main Responsibilities:

  • Communicate with guests and booking agents to ensure a luxury experience.
  • Process and update bookings, including amendments and cancellations.
  • Respond to guest requests in a prompt and professional manner.
  • Work closely with hotel reception teams to answer queries and resolve issues.
  • Identify and communicate potential sales leads and corporate business bookings.

Requirements:

  • Knowledge of MEWS and Opera Cloud PMS desirable.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to work in a team environment.
  • Previous experience in a reservations role is desirable.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.


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