Reservations Coordinator
4 weeks ago
About the Role:
The Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.
Main Responsibilities:
- Communicate with guests and booking agents to ensure a luxury experience.
- Process and update bookings, including amendments and cancellations.
- Respond to guest requests in a prompt and professional manner.
- Work closely with hotel reception teams to answer queries and resolve issues.
- Identify and communicate potential sales leads and corporate business bookings.
Requirements:
- Knowledge of MEWS and Opera Cloud PMS desirable.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to work in a team environment.
- Previous experience in a reservations role is desirable.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- Collaborative and dynamic work environment.
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