Customer Service Director
3 weeks ago
Delta Hotels by Marriott St Pierre Country Club is a leading hospitality provider, renowned for its warm Welsh welcome and stunning Wye Valley setting. As a top performer in the industry, we are dedicated to delivering exceptional guest experiences.
Job SummaryWe are seeking an experienced Assistant Front Desk Manager to join our team. This role involves assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Responsibilities- Supporting Management of Front Desk Team
- Ensuring employee recognition is taking place on all shifts
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Empowers employees to provide excellent customer service
You will need 2 years experience in the guest services, front desk, or related professional area. A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
BenefitsDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.
-
Client Relationship Director
3 weeks ago
Chepstow, Monmouthshire, United Kingdom Barker Ross Full timeWe are seeking a talented Client Relationship Director to join our team at Barker Ross. With an estimated salary of £50,000 - £60,000 per annum, this is an exciting opportunity to drive business growth and improve customer satisfaction. As a seasoned Customer Services Management professional, you will be responsible for leading teams, developing talent and...
-
Hospitality Operations Director
1 week ago
Chepstow, Monmouthshire, United Kingdom ESS Full timeAre you an experienced hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences?We are seeking a highly skilled Hospitality Operations Director to join our team at ESS, part of Compass Group UK&I. As a Hospitality Operations Director, you will be responsible for leading a team of hospitality...
-
Customer Service Associate
2 months ago
Chepstow, Monmouthshire, United Kingdom Tesco Partners Full timeKey ResponsibilitiesHelp serve our customers by answering their queries and resolving issues promptly.Work across the store in various areas, including service, picking, and replenishment, as required.Maintain high standards of safety, quality, and efficiency in all aspects of your work.Be knowledgeable about our products and services, and able to...
-
Customer Service Coordinator
5 days ago
Chepstow, Monmouthshire, United Kingdom Acorn by Synergie Full timeAt Acorn by Synergie, we are seeking a Customer Service Coordinator to support our client in the supply and installation of pallet racking, shelving systems, mezzanine floors and partitioning for commercial and industrial use.With a competitive salary of £25,000 per annum, this role offers a great opportunity for an individual looking to develop their...
-
Executive Culinary Director
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Compass Group UK Full timeAbout the RoleWe are seeking an experienced Executive Culinary Director to lead our culinary team and deliver exceptional food experiences for Defence on a full-time basis. This is a fantastic opportunity to join Compass Group UK&I, a leading provider of food and support services.The successful candidate will have a proven track record in creating delicious,...
-
Customer Experience Specialist
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Marriott International Full timeAbout the RoleThis is an exciting opportunity to join our dynamic team as a Customer Experience Specialist at Delta Hotels by Marriott. You will be responsible for providing exceptional customer service, handling guest complaints, and collaborating with the Front Office Manager to improve departmental performance.Key Responsibilities:Improve service by...
-
Customer Experience Coordinator
4 days ago
Chepstow, Monmouthshire, United Kingdom Specsavers Full timeDo you have a passion for delivering exceptional customer experiences?Job DescriptionIn this role, you will be responsible for creating memorable experiences for our customers by providing them with tailored advice and expert guidance. As a Customer Experience Coordinator, you will work closely with our experienced professionals to deliver unmatched customer...
-
Service Delivery Specialist
3 weeks ago
Chepstow, Monmouthshire, United Kingdom First Home Improvement Careers Full time**Job Summary:** We are seeking a highly skilled Service Delivery Specialist to join our team at First Home Improvement Careers. The successful candidate will be responsible for delivering exceptional service and support to our customers, working closely with them to understand their needs and provide tailored solutions.As a Service Delivery Specialist, you...
-
Transportation Service Coordinator
4 weeks ago
Chepstow, Monmouthshire, United Kingdom First Home Improvement Full timeJob Description: Transportation Service CoordinatorWe are looking for a skilled and experienced driver to join our team as a Transportation Service Coordinator. In this role, you will be responsible for providing quotations to customers, delivering excellent customer service, and promoting our services and products in the local...
-
Sales and Customer Support Coordinator
3 weeks ago
Chepstow, Monmouthshire, United Kingdom Acorn by Synergie Full timeJob TitleSales and Customer Support CoordinatorAbout the RoleWe are seeking a highly motivated Sales and Customer Support Coordinator to join our team. This is an exciting opportunity for a sales-focused individual to provide support to our sales team and contribute to the growth of our business.The successful candidate will be responsible for providing...
-
Route Service Specialist
3 weeks ago
Chepstow, Monmouthshire, United Kingdom First Home Improvement Full timeAbout UsFirst Home Improvement is a leading provider of home improvement services in the local area. Our team of experienced professionals is dedicated to providing exceptional customer service and quality workmanship.Job SummaryWe are currently seeking a reliable and skilled Driver to join our team. As a Driver, you will be responsible for transporting...
-
Optometric Services Specialist
4 weeks ago
Chepstow, Monmouthshire, United Kingdom Specsavers Full timeJob OverviewThis role involves working as part of a dynamic team at Specsavers to deliver exceptional customer service and ensure every patient receives a high-quality experience.Main Job Responsibilities:Deliver outstanding levels of customer service, exceeding expectations at every touchpointWork closely with Optometrists to ensure seamless transitions and...
-
Executive Culinary Director
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Compass Group UK Full timeHead ChefWe're currently recruiting an ambitious Head Chef to join our team in creating exceptional food experiences for Defence on a full-time basis, contracted to 37.5 hours per week.This role is ideal for someone who is passionate about delivering high-quality food and excellent customer service in a fast-paced environment.
-
Field Service Technician
3 weeks ago
Chepstow, Monmouthshire, United Kingdom NMC Recruitment Ltd Full timeJob OverviewNMC Recruitment Ltd is seeking an experienced Installation and Service Engineer to join their team in Chepstow. This is a fantastic opportunity to work with a reputable company that values technical expertise and customer satisfaction.Key ResponsibilitiesInstall and maintain equipment across various locationsProvide exceptional customer service...
-
Culinary Services Professional
4 days ago
Chepstow, Monmouthshire, United Kingdom Chartwells Independent Full timeChartwells Independent is a company that values individuality and invests in its employees. We are seeking a skilled Catering Assistant to join our team and contribute to our mission of delivering exceptional culinary services.As a Catering Assistant, you will be responsible for preparing high-quality food, crafting eye-catching displays, and providing...
-
Customer Experience Specialist
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Compass Group UK Full timeRole OverviewWe are seeking a skilled Catering Assistant to join our team at Compass Group UK&I. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of food quality and safety.Job RequirementsPrevious experience in a catering or hospitality role is desirable but not...
-
Optical Service Representative
5 days ago
Chepstow, Monmouthshire, United Kingdom Specsavers Full timeAre you passionate about delivering exceptional customer service?Job DescriptionIn this role, you will be the friendly face at the heart of our stores, working among a team of experienced professionals and delivering unmatched customer service every single day.Key Responsibilities:Welcome customers into store with a smileBook eye tests and pre-screen...
-
Hospitality Services Supervisor
3 weeks ago
Chepstow, Monmouthshire, United Kingdom Marriott International Full timeDeliver Exceptional Customer ServiceAs an Assistant Front Desk Manager, you will be responsible for ensuring the highest level of customer satisfaction. This includes handling guest problems and complaints effectively, interacting with guests to obtain feedback on product quality and service levels, and improving service by communicating and assisting...
-
Field Service Specialist
3 weeks ago
Chepstow, Monmouthshire, United Kingdom NMC Recruitment Ltd Full timeRole OverviewOur client, a well-established business in the Chepstow area, is seeking a skilled Installation and Service Engineer to join their team. As a field-based role, this opportunity offers a chance to work independently, providing technical support and maintenance services to customers.About the RoleThis full-time position involves troubleshooting,...
-
Field Service Technician
2 weeks ago
Chepstow, Monmouthshire, United Kingdom NMC Recruitment Ltd Full timeAbout the RoleThe successful candidate will be responsible for installing and servicing equipment across various locations within the designated area. This will involve working independently, using your own initiative to resolve issues and provide top-notch customer service.In return for your expertise, our client offers a comprehensive benefits package,...