Hospitality Operations Director

5 days ago


Chepstow, Monmouthshire, United Kingdom ESS Full time

Are you an experienced hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences?

We are seeking a highly skilled Hospitality Operations Director to join our team at ESS, part of Compass Group UK&I. As a Hospitality Operations Director, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences for Defence.

About the Role:

The estimated salary for this position is £15 per hour. As a Hospitality Operations Director, you will be responsible for overseeing the delivery of hospitality services, managing a team of hospitality professionals, and ensuring that all customer needs are met.

Your Key Responsibilities:

  • Developing and implementing hospitality strategies that meet the needs of our Defence clients
  • Leading a team of hospitality professionals to ensure seamless delivery of hospitality services
  • Monitoring customer feedback and sentiment to ensure maximum satisfaction
  • Maintaining high standards of customer service and support
  • Ensuring compliance with all relevant health and safety regulations

About You:

Our ideal candidate will have a proven track record in leading a team of hospitality professionals, experience in developing and implementing hospitality strategies, excellent communication and leadership skills, and a passion for delivering exceptional customer experiences.

Benefits:

As a member of our team, you will enjoy a comprehensive benefits package, including free meals, onsite free car parking, contributory pension scheme, Grow your career with our Career Pathways and MyLearning programmes, Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits, Exclusive travel discounts with TUI, Expedia, Booking.com and many more, Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more, Up to 44% off cinema tickets to enjoy your favourite blockbuster, Receive cash rewards every time you spend and use them on a wide range of brands, Un-wind with us with free wellness, mindfulness and exercise classes, and You can share all discounts and offers with your friends and families.



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