Guest Services Team Lead

Job OverviewThe ideal candidate will deliver exceptional guest experiences, ensuring quality standards and meeting expectations. They will handle complaints, settle disputes, and resolve grievances or negotiate with others, while collaborating with the Front Office Manager to improve departmental service.

Company OverviewDelta Hotels by Marriott St Pierre Country Club is a leading hospitality provider, renowned for its warm Welsh welcome and stunning Wye Valley setting. As a top performer in the industry, we are dedicated to delivering exceptional guest experiences.Job SummaryWe are seeking an experienced Assistant Front Desk Manager to join our team. This...

Deliver Exceptional Customer ServiceAs an Assistant Front Desk Manager, you will be responsible for ensuring the highest level of customer satisfaction. This includes handling guest problems and complaints effectively, interacting with guests to obtain feedback on product quality and service levels, and improving service by communicating and assisting...

About Our TeamWe are looking for a dynamic and results-driven individual to join our team at Chepstow Race Course as a Hospitality Team Member. This role offers a unique opportunity to develop your skills and gain valuable experience in the hospitality industry.Job Description:Serving food and beverages to attendees in the hospitality section.Providing...

The Celtic Collection is seeking a highly skilled Dining Service Professional to join its team at the Ty-Newport Hotel. As a key member of our culinary team, you will be responsible for delivering exceptional service and creating memorable dining experiences for our guests.To succeed in this role, you should possess excellent communication skills, the...

Job DescriptionWe're seeking a highly organized and detail-oriented individual to join our team as a night auditor. In this role, you'll be responsible for:Completing regular walk-rounds to ensure the building is secureRunning end-of-day reports to close out the day's business resultsProcessing guest check-ins, assigning rooms, and activating room...

TSR Legal, a leading law firm in Chepstow, is seeking a highly skilled Residential Conveyancing Solicitor to join their dynamic Residential Property team. As a key member of the team, you will play a pivotal role in managing a diverse caseload of residential property transactions, including sales, purchases, re-mortgages, and transfers of...

Job DescriptionWe are seeking a highly skilled Senior Project Manager to join our Electrical Transmission team in South Wales. As a key member of our management team, you will be responsible for leading the construction team in delivering a portfolio of M&E projects across the UK.The successful candidate will have previous project management experience...

Job Description: Environmental Services ProfessionalKey Responsibilities:Perform comprehensive cleaning tasks, adhering to established protocols and guidelines.Maintain high levels of cleanliness, including dusting, mopping, and toilet sanitation.Conduct regular equipment inspections to ensure optimal functionality.Manage materials efficiently to minimize...

Deliver exceptional customer service and lead a team of hospitality professionals at the award-winning Delta Hotels by Marriott St Pierre Country Club. As an Assistant Front Desk Manager, you will be responsible for ensuring seamless front office operations and driving business growth.About the RoleWe are seeking a highly motivated and experienced individual...

About the RoleThis is an exciting opportunity to join our dynamic team as a Customer Experience Specialist at Delta Hotels by Marriott. You will be responsible for providing exceptional customer service, handling guest complaints, and collaborating with the Front Office Manager to improve departmental performance.Key Responsibilities:Improve service by...

Job SummaryWe are seeking a skilled Catering Assistant to join our dynamic team at Compass Group UK&I. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of food quality and safety.About the RoleThis is an excellent opportunity for a motivated and enthusiastic individual to...

In this role as a Night Auditor, you will form part of our dedicated team at Delta Hotels by Marriott St Pierre Country Club. Our hotel offers a unique blend of history, luxury, and natural beauty, making it an attractive destination for guests from around the world. As a Night Auditor, your primary responsibility will be to ensure a seamless guest...

Welcome to Delta Hotels by Marriott St Pierre Country Club, where we deliver exceptional hospitality experiences. As a Night Auditor, you will play a vital role in ensuring our guests have a memorable stay. Your key responsibilities will include:Conducting security checks to guarantee the safety of our guests and staffClosing out daily business results...

About Aligra BristolWe are seeking a skilled and enthusiastic individual to join our team at Chepstow Race Course as an Event Host. This is an exceptional opportunity for motivated professionals who thrive in fast-paced environments and possess excellent interpersonal skills.Key Responsibilities:Serve food and beverages to attendees within the hospitality...

We are seeking a highly motivated and organised individual to join our team as a Breakfast Club Manager. As a key member of our staff, you will be responsible for assisting and supervising children during breakfast club, promoting healthy eating habits and positive table manners.Job DescriptionWorking with or caring for children of relevant age, providing a...

Aneurin Bevan University Health Board is a leading provider of healthcare services in Wales, and we are committed to delivering high-quality care to our patients. We are seeking a talented Physiotherapy Specialist to join our team as a Clinical Specialist Physiotherapist, working within the MSK physiotherapy outpatient department at Chepstow Community...

Are you a passionate hospitality professional looking for a new challenge? We're seeking a skilled Hospitality Supervisor to join our team at the Delta Hotels St. Pierre Country Club in Chepstow, Wales. In this exciting opportunity, you'll be responsible for leading our Cast Iron Restaurant team, providing exceptional service to our guests, and driving...

Salary: £11.91 per hour. As a night auditor, you'll be responsible for ensuring the smooth operation of our hotel's night-time services. This includes processing guest check-ins, managing room assignments, and resolving any disputes or issues that may arise during the night shift.

Our VisionWe're looking for enthusiastic and dedicated individuals to join our team as Bar and Waiting Staff. As a key member of our team, you'll be responsible for delivering exceptional customer service, creating a welcoming atmosphere, and ensuring that our guests have an unforgettable experience.As part of our team, you'll have the opportunity to gain...