Work Area Manager

1 month ago


Swindon, Swindon, United Kingdom Royal Mail Full time
Job Title: Work Area Manager - Late Shift

Join Royal Mail as a Work Area Manager - Late Shift and take on a challenging role that requires strong leadership and operational skills.

About the Role:

We are seeking a highly motivated and experienced Work Area Manager to lead a team of employees in a busy mail centre. As a Work Area Manager, you will be responsible for managing operations in a specified area, ensuring that all operational targets are met, and providing a high-quality service to our customers.

Key Responsibilities:
  • Lead a dedicated team of full and part-time employees
  • Hold regular one-to-one and team meetings to review performance and plans
  • Champion health and safety initiatives and identify areas for improvement
  • Support the Shift Manager in providing a high-quality service to customers
  • Manage team's sick absence, attendance, training, and development
Requirements:

We are looking for candidates who are flexible, can work under pressure, and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence of the following:

  • Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, and takes account of relevant issues
  • People Focus: Understands the value of diversity and inclusion, uses delegation, coaching, empowerment, and feedback, identifies and develops talent, collaborates, and takes time to know and understand others' needs and perspectives
  • Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, and is positive and realistic even under pressure
  • Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance, builds confident teams using a coaching style, and ensures others are held accountable
  • Improvement Focus: Implements transformation, reduces costs, and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, and implements new processes and services to meet changing customer needs
  • Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision-making, monitors goals for customer service, and promotes investment and change that improves the end-to-end customer experience
What We Offer:

We offer a competitive salary, 10% bonus potential, 25 days annual leave, and a defined contribution pension scheme. As a Work Area Manager, you will have the opportunity to work in a dynamic and fast-paced environment, develop your leadership skills, and make a real difference to our customers and the business.

How to Apply:

If you are interested in applying for this role, please complete your application online and submit your current CV. We look forward to hearing from you.


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