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Customer Liaison Officer

2 months ago

London, Greater London, United Kingdom Braundton Consulting Limited Full time

{"h1": "Customer Liaison Officer", "p": "We are seeking a Customer Liaison Officer to join our team at Braundton Consulting Limited. As a key member of our customer relations team, you will play a vital role in ensuring customer satisfaction through effective liaison with customers and internal teams.", "ul": [{"li": "Act as the voice and face of the company, contributing to team objectives and key performance indicators."}, {"li": "Ensure all information is logged correctly and response targets are met, raising follow-on works using the scheduling system."}, {"li": "Report monthly on customer satisfaction, enquiries, and complaints, with details of lessons learned, and maintain accurate records and systems."}, {"li": "Manage the mailbox daily, ensuring all emails are actioned within the correct timeframe."}, {"li": "Maintain excellent relationships with key stakeholders and partners, promoting and representing the business to ensure standards of service and reputation are maintained."}, {"li": "Monitor customer complaints through to resolution, providing thorough updates and clear communication."}], "p": "If you have the skills and experience to excel in this role, we encourage you to apply."}