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Customer Service Representative
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New Alresford, Hampshire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Colleague in one of our stores. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service, ensuring that customers have a positive...
Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Customer Excellence Team, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities- Provide timely and expert advice to customers through various communication channels, including calls, emails, and web chat.
- Work closely with Property Managers to ensure customer and development issues are resolved promptly and efficiently.
- Manage customer queries and interactions in accordance with service level targets and quality standards.
- Collaborate with contractors and suppliers to ensure effective communication and resolution of issues.
- Accurately categorize customer contact to identify areas for service improvement.
- Demonstrable experience in delivering exceptional customer service.
- Confident and articulate communication skills, with the ability to build relationships with customers and colleagues.
- Ability to work autonomously and as part of a team.
- Efficient administration and record-keeping skills.
- Problem-solving skills and ability to work under pressure.
- Good knowledge of Health and Safety regulations.
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We are committed to providing the highest levels of customer service and ensuring our people are valued and supported.
We offer a range of benefits, including free parking, free fruit, discounted gym membership, and opportunities for growth and progression. We are an inclusive employer that prides itself on being diverse and committed to promoting equality and inclusion.
