Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly organized and customer-focused Receptionist/Administrator to join our team at Brockenhurst College. As a key member of our New Milton Area Adult Learning and Skills programme, you will provide exceptional customer service and administrative support to our students, staff, and visitors.
Key Responsibilities:
- Provide efficient and effective customer service, responding to telephone, personal, and postal enquiries, and referring complex issues to relevant staff members.
- Assist students, staff, and visitors with course information, both in person and over the phone.
- Ensure the reception and office areas are well-stocked with information and maintained to a high standard.
- Provide administrative support, including special projects, data collection, and record-keeping.
- Assist with the preparation of notices, posters, and displays.
- Support the maintenance of student, staff, and financial records.
- Order stationery, refreshments, and equipment, ensuring adequate stocks are held.
- Undertake general office duties, including filing, mail distribution, and cashier responsibilities.
- Assist with enrolment procedures and staff meetings.
Requirements:
- GCSEs in English and Maths (or equivalent)
- Minimum of two years' experience in an office environment, dealing with the general public
- Experience of assisting diverse individuals with varying needs
- Competent computer skills, including Microsoft Office and internet research
- Able to demonstrate customer care skills, telephone and reception skills, and initiative
- Excellent interpersonal and communication skills
- Organizational ability and accuracy in work
- Able to work under pressure and prioritize tasks
Benefits:
- 25 days' leave plus bank holidays (pro rata for part-time staff)
- Option to purchase additional leave through our Annual Leave Purchase Scheme
- Access to our Employee Assistance Programme
- On-site nursery and childcare services
- Free eye care vouchers and secure parking
- Access to discounts, gym, and sports facilities
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