Customer Service Representative

1 week ago

New Milton, Hampshire, United Kingdom Brockenhurst College Full time

About the Role:

We are seeking a highly organized and customer-focused Receptionist/Administrator to join our team at Brockenhurst College. As a key member of our New Milton Area Adult Learning and Skills programme, you will provide exceptional customer service and administrative support to our students, staff, and visitors.

Key Responsibilities:

  • Provide efficient and effective customer service, responding to telephone, personal, and postal enquiries, and referring complex issues to relevant staff members.
  • Assist students, staff, and visitors with course information, both in person and over the phone.
  • Ensure the reception and office areas are well-stocked with information and maintained to a high standard.
  • Provide administrative support, including special projects, data collection, and record-keeping.
  • Assist with the preparation of notices, posters, and displays.
  • Support the maintenance of student, staff, and financial records.
  • Order stationery, refreshments, and equipment, ensuring adequate stocks are held.
  • Undertake general office duties, including filing, mail distribution, and cashier responsibilities.
  • Assist with enrolment procedures and staff meetings.

Requirements:

  • GCSEs in English and Maths (or equivalent)
  • Minimum of two years' experience in an office environment, dealing with the general public
  • Experience of assisting diverse individuals with varying needs
  • Competent computer skills, including Microsoft Office and internet research
  • Able to demonstrate customer care skills, telephone and reception skills, and initiative
  • Excellent interpersonal and communication skills
  • Organizational ability and accuracy in work
  • Able to work under pressure and prioritize tasks

Benefits:

  • 25 days' leave plus bank holidays (pro rata for part-time staff)
  • Option to purchase additional leave through our Annual Leave Purchase Scheme
  • Access to our Employee Assistance Programme
  • On-site nursery and childcare services
  • Free eye care vouchers and secure parking
  • Access to discounts, gym, and sports facilities

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