Medical Business Operations Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom Health Education and Improvement Wales Full time

About the Role

We are seeking an experienced and enthusiastic Business Support Manager to join our Senior Medical Team within Health Education and Improvement Wales. The post holder will provide high-level administrative and secretarial support to the Postgraduate Medical Dean, the Medical Senior Management Team (SMT), and associated workstreams.

Key Responsibilities

  • Provide comprehensive administrative and secretarial support to the Medical Dean and SMT, including diary management, minute taking, and coordination of meetings and events.
  • Work autonomously, setting own work priorities, collaborating with multiple areas of the organisation and stakeholders internally and externally.
  • Develop and implement processes and procedures to ensure seamless coordination and communication within the Directorate.
  • Manage and maintain accurate records and databases, ensuring confidentiality and discretion when handling sensitive information.
  • Provide exceptional organisational skills, a proactive approach to problem-solving, and adaptability to service needs.

About Us

Health Education and Improvement Wales is the strategic workforce body for NHS Wales, with statutory functions that include education and training, workforce planning, workforce development, and transformation. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health.

We are committed to developing an internal culture of choice, reflecting our values of Respect for All, Ideas that Improve, and Together as a Team. We received the HPMA Award for Employee Engagement in 2019.

What You Can Expect

  • A corporate induction and 90-day Welcome itinerary.
  • Compassionate leadership.
  • A meaningful values-based performance appraisal process.
  • The opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Person Specification

Qualifications & Knowledge

  • Qualified to degree level or equivalent knowledge, skills, and experience.
  • Knowledge of administrative and clerical processes and procedures, along with project monitoring and standard office practices.

Experience

  • Experience of managing own workload and working autonomously.
  • Experience of organising meetings, conferences, and events.
  • Experience of minute taking at high-level meetings.
  • Experience of diary management.
  • Experience of developing and implementing processes and procedures.

Skills

  • Highly developed communication skills.
  • Excellent time management and organisational skills.
  • Able to prioritise and work to tight deadlines.
  • Competent in the use of Microsoft office packages.
  • Ability to work as part of a team.

Desirable

  • Project management qualification.
  • Previous experience as a secretary/PA.
  • Experience of working in the NHS or other public sector body.
  • Welsh Speaker (Level 1) or willingness to work towards.

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