Customer Service Manager
4 weeks ago
We are seeking a highly skilled Customer Service Manager to join our team at GBS Global Applied Knowledge. As a key member of our operations team, you will be responsible for ensuring the smooth resolution of student enquiries and customer problems from start-to-finish.
Key Responsibilities:
- Manage a small team of Customer Services Officers based at designated campuses.
- Directly handle student enquiries and support the Head of Customer Services with operational team-related activities.
- Implement and maintain customer service processes and procedures to ensure a high-quality student experience.
- Work collaboratively with other teams to identify and promote internal and external resources to students.
Requirements:
- Degree in or equivalent qualification.
- Outstanding interpersonal, oral, and written communication skills.
- Ability to prioritise work demands to meet deadlines.
- Meticulous attention to detail.
- Good organisational and administrative skills.
Desirable Requirements:
- Experience working in a Higher Education Institution.
- Experience working in Customer Service.
- Knowledge of Higher Education processes.
Benefits:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme with NEST.
- Tuition reimbursement for career development courses.
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