Client Referral Advisor

4 days ago

Coventry, Coventry, United Kingdom Coventry and Warwickshire Mind Full time

Job Title: Client Referral Advisor

Location: NHS Talking Therapies (IAPT), Coventry

Salary: £22,816 per annum

Hours: Full time hours per week

About the Role:

We are seeking a Client Referral Advisor to join our team at Coventry and Warwickshire Mind. As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, dealing with them in a sensitive and professional manner while maintaining confidentiality at all times.

Key Responsibilities:

  • Manage the client journey from point of referral to booked assessment.
  • Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller.
  • Ensure that all relevant up to date client information is entered onto the appropriate database.
  • Book individuals into an assessment with a therapist where appropriate.
  • Take messages and ensure these reach the appropriate member of staff using agreed procedures.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Excellent computer skills.
  • Ability and experience of working with a wide range of people.
  • Good time management & organisational skills.
  • Attention to detail at all times.
  • Commitment to valuing fair access & diversity.
  • Flexible approach to working.

What We Offer:

  • Annual Leave 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
  • Wellbeing Day Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing.
  • Life Insurance Policy All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
  • Employee Development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means.
  • Pension Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
  • Sick pay On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave.

How to Apply:

Please submit your application, including your CV and answers to the mandatory questions, to [insert contact information].

Coventry and Warwickshire Mind is an equal opportunities employer and welcomes applications from all sections of the community.

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