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Client Referral Advisor
2 months ago
About the Role
We are seeking a skilled Client Referral Advisor to join our team at Coventry and Warwickshire Mind. As a key member of our team, you will be responsible for providing an efficient and accurate client referral service to NHS Talking Therapies (IAPT) Telephone and Referral Centre.
Main Responsibilities
As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, dealing with them in a sensitive and professional manner while maintaining confidentiality at all times. Your key responsibilities will include:
- Managing the client journey from point of referral to booked assessment
- Working closely with Duty Therapist to ensure appropriate escalation when there is disclosure of risk-related issues by the client/caller
- Ensuring that all relevant up-to-date client information is entered onto the appropriate database
- Booking individuals into an assessment with a therapist where appropriate
- Taking messages and ensuring these reach the appropriate member of staff using agreed procedures
Requirements
To be successful in this role, you will need:
- Excellent communication skills, both verbal and written
- Excellent computer skills
- Ability and experience of working with a wide range of people
- Good time management and organisational skills
- Attention to detail at all times
- Commitment to valuing fair access and diversity
- Flexible approach to working
What We Offer
As a valued member of our team, you will have access to a range of benefits, including:
- Annual leave and bank holidays
- Wellbeing Day to support your mental health and wellbeing
- Life Insurance Policy
- Employee Development opportunities
- Pension scheme with employer contribution
- Sick pay
Person Specification
We are looking for someone with:
- Admin qualifications or evidence of continuing professional development
- Experience of working in an administrative environment
- Experience of mental health support
How to Apply
If you are a motivated and skilled individual who is passionate about mental health support, please submit your application, including your CV and answers to the mandatory questions. We look forward to hearing from you.
