Multilingual Medical Information Specialist
1 month ago
ProPharma Group is seeking a highly skilled Multilingual Medical Information Specialist to join our Medical Information Department. As a key member of our team, you will be responsible for providing accurate and timely medical information to clients and customers via phone and email.
Key Responsibilities:- Answer technical questions and provide medical information to clients and customers in a professional and courteous manner.
- Recognize and report adverse events and defective product reports in compliance with ProPharma SOPs and WPs.
- Translate English documents into target languages and deliver translated responses via phone or in writing.
- Prepare medical information correspondence using standard responses or liaise with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
- Log all enquiries in an accurate and comprehensive manner.
- Manage confidential information in line with Data Privacy regulations.
- Maintain awareness of and ensure compliance with legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
- A completed Pharmacy or life science degree.
- Mother tongue/C1 level in target language and fluency in English.
- Strong translation skills.
- Excellent phone manner.
- Ability to manage a busy workload and prioritize.
- Attention to detail.
- Ability to work unsupervised.
ProPharma Group is a leading provider of medical information services to the pharmaceutical industry. We are committed to delivering high-quality services that meet the needs of our clients and customers. Our team of medical information specialists have the knowledge and experience to effectively support our clients' needs.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.
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