Pet Reception and Support Specialist

5 days ago


Edinburgh, Edinburgh, United Kingdom Vets Now Full time
Job Title: Pet Reception and Support Specialist

We are seeking a friendly and detail-oriented individual to join our team as a Pet Reception and Support Specialist. This role is ideal for someone who enjoys working in a supportive environment and providing exceptional customer service.

About Vets Now:

Vets Now is the UK's leading provider of emergency pet care, serving over 1700 veterinary practices across the country.

Key Responsibilities:
  • Provide initial support to clients during emergency situations, handling calls, booking appointments, and managing financial transactions.
  • Administrative Tasks:
    • Accurately manage administrative duties in the clinic, ensuring efficient service delivery.
    • Keep veterinary staff informed about patients en route or clients requiring assistance.
    • Act as a liaison between clients and veterinary professionals.
Working Schedule:

This role involves working every other weekend, with Saturdays from 12:00 to 20:00 and Sundays from 08:00 to 17:00, plus a fair share of bank holidays.

Compensation and Benefits:

The estimated salary for this position is £12.00 per hour, plus benefits including 7 weeks pro-rata annual leave, cash health plan, and up to 50% discounted staff pet care.

Becoming Part of Our Team:

We welcome applications from candidates of all backgrounds and are committed to providing reasonable adjustments throughout the recruitment process.



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