Client Onboarding Specialist
5 days ago
We are seeking an experienced Client Onboarding Specialist to join our prestigious independent property sales group, APW Property, in Kuala Lumpur, Malaysia.
As a Client Onboarding Specialist, you will be responsible for managing a portfolio and pipeline of approximately 300 clients, providing exceptional service and ensuring client satisfaction.
Key Responsibilities- Develop and implement a detailed onboarding process to onboard new clients.
- Manage and progress the clients' purchase process from start to completion, highlighting key milestones.
- Conduct regular meetings with clients to discuss market conditions, investment progress, and new opportunities.
- Liaise with mortgage brokers to support client transactions.
- Engage with clients regarding their portfolios to identify further potential sales opportunities.
- Research and stay updated on UK housing market trends, information, and relevant legislation.
- Foster client trust and maintain strong, positive relationships.
- Minimum 2 years' experience in property client management or customer service within the property industry.
- Strong knowledge of the UK Housing Act, relevant property legislation, mortgages, and the arbitration process.
- Highly organized with the ability to see tasks through to completion.
- Confident, with a strong and friendly telephone manner.
- IT literate with proficiency in Windows, Outlook, Word, Excel, and property software.
- Knowledge of HubSpot is a plus.
- A customer-centric mindset with a focus on delivering exceptional service.
- Willingness to relocate to Malaysia.
- Full UK driving license preferred.
- Attractive relocation package on offer with accommodation allowance.
- One annual flight to home country, paid for.
- Extensive training and development opportunities to enhance your qualifications.
- Generous holiday allowance.
- Access to high-profile events.
- Annual sales meetings in UAE, Langkawi, and Kuala Lumpur.
- Join a team that prioritizes a positive working environment with a supportive social culture.
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