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Hotel Night Manager

2 months ago

Feltham South East, United Kingdom ATRIUM HOTEL LIMITED Heathrow Full time

About Atrium Hotel Heathrow

We are seeking a dedicated Night Manager to join our team at Atrium Hotel Heathrow, a leading urban retreat located near Heathrow Airport. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:

  • Manage the hotel's night-time operations, including front desk, housekeeping, and security.
  • Lead a team of staff to provide excellent customer service and resolve guest complaints.
  • Monitor and control hotel expenses, ensuring cost-effectiveness and profitability.
  • Collaborate with the management team to develop and implement business strategies.
  • Ensure compliance with health and safety regulations, and maintain a clean and safe environment for guests and staff.

Requirements:

  • Proven experience as a Night Manager or in a similar role.
  • Strong leadership and communication skills.
  • Ability to work effectively under pressure and make sound decisions.
  • Knowledge of hotel operations, including front desk, housekeeping, and security.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.