Receptionist Day/ Night

7 months ago


Feltham, United Kingdom Atrium Hotel Heathrow Full time

**About the Hotel**

Atrium Hotel Heathrow has a new and exciting opportunity for a professional Front Office Receptionist. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

**About Front Office Receptionist Role**

We are looking for a receptionist that understands what it takes to be the best and preferably with proven success in a similar environment. Applicants for the post will demonstrate flexibility with work hours as this position will involve shift patterns. Receptionist role is a Casual Hour Contract.

The successful Receptionist will undertake the following duties:

- Fully responsible for ensuring that we meet our guests’ expectations - from arrival, to departure and return
- Providing excellent customer service, in line with Atrium Hotel Heathrow standards
- To coordinate with housekeeping department in order to ensure the guest requests are achieved in timely manner
- To be conversant with special promotions and room selling techniques and promote hotel services like breakfast, dinner and room upselling
- Adhere to all company policies and procedures while communicating with guests and quoting the rates
- To perform cashiering tasks as and when required
- To share the communications with the guests in timely manner as and when any communication is received for the guest
- Ensure that guest parking services and charges are communicated to the guests

**Skills and requirements**
- Exceptional customer care skills.
- Ability to work in a busy environment
- Ability to maintain good working relationships with colleagues across the hotel
- Able to work on Weekends and flexibility with the time schedule
- Constantly improve knowledge and show a desire to learn, attend company’s trainings
- Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
- Maintain high levels of enthusiasm and commitment to every task undertake
- Good communication skills both written and spoken
- Proficiency in English language is strongly preferred
- Opera PMS system experience is preferable
- Previous experience in hotel environment is preferable but not essential

**Benefits**
- Discounted offers for various High Street outlets
- Meal on duty
- Food and Beverage discount on Hotel’s F&B Outlets
- Excellent career progression opportunity
- 28 days paid holidays including bank holidays

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.

**Job Type**: Permanent

Ability to commute/relocate:

- FELTHAM: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person


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