Night Duty Manager

4 weeks ago


South East London, United Kingdom Hyatt Regency London Albert Embankment Full time

Job Title: Night Duty Manager

Job Summary:

We are seeking a highly skilled and experienced Night Duty Manager to join our team at Hyatt Regency London Albert Embankment. As a Night Duty Manager, you will be responsible for ensuring the smooth operation of the hotel during night shifts and providing exceptional service to our guests.

Key Responsibilities:

  • Manage the hotel's night operations, including lobby management, food and beverage outlets, concierge, and front desk areas.
  • Deal with emergency situations, such as fires, downtime, accidents, and system failures.
  • Strive to ensure a first-class initial impression of the hotel and assist guests with any issues or problems.
  • Log information in the duty management log to track and follow up on guest issues or problems.
  • Be highly visible in the hotel lobby and outlets, proactively approach guests, and check for satisfaction.
  • Deal with guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.

What We Offer:

Competitive salary, meals on duty, uniform and dry cleaning, employee discounts across Hyatt hotels, career progression, and the opportunity to be part of a fantastic team and working for a brand-defining hotel.

Requirements:

Previous experience in a similar role, excellent communication and problem-solving skills, and the ability to work well under pressure.


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