Night Duty Manager
4 weeks ago
Job Title: Night Duty Manager
Job Summary:
We are seeking a highly skilled and experienced Night Duty Manager to join our team at Hyatt Regency London Albert Embankment. As a Night Duty Manager, you will be responsible for ensuring the smooth operation of the hotel during night shifts and providing exceptional service to our guests.
Key Responsibilities:
- Manage the hotel's night operations, including lobby management, food and beverage outlets, concierge, and front desk areas.
- Deal with emergency situations, such as fires, downtime, accidents, and system failures.
- Strive to ensure a first-class initial impression of the hotel and assist guests with any issues or problems.
- Log information in the duty management log to track and follow up on guest issues or problems.
- Be highly visible in the hotel lobby and outlets, proactively approach guests, and check for satisfaction.
- Deal with guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
What We Offer:
Competitive salary, meals on duty, uniform and dry cleaning, employee discounts across Hyatt hotels, career progression, and the opportunity to be part of a fantastic team and working for a brand-defining hotel.
Requirements:
Previous experience in a similar role, excellent communication and problem-solving skills, and the ability to work well under pressure.
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