Night Duty Manager
4 weeks ago
At the Bulgari Hotel London, we are seeking a highly skilled Night Duty Manager to join our team. As a key figure in ensuring the smooth operation of the hotel, you will be responsible for upholding the highest standards of service and guest satisfaction.
You will act as the primary point of contact for guests and colleagues, addressing concerns, resolving issues, and ensuring that every guest's stay exceeds their expectations. Your main focus will be on the lobby and guest-room areas.
You will be liaising internally with all departments and externally with hotel guests, designated service company personnel, and vendors. Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD, and maximizing every opportunity to increase revenue by upselling.
You will be fully aware of all happenings in the hotel that may affect the role of the Night Duty Manager, including management decisions, new directives, and events. You will ensure that this information is shared with your team and that a record is kept of guest feedback to resolve outstanding problems.
Requirements
The ideal candidate will have an operational knowledge of MARSHA, Opera, Excel, and Word. You will likely have relevant NVQ or professional qualifications, although your technical skills and flexibility will be what sets you apart.
You will already have experience from within a luxury service environment, along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual with excellent customer service skills and the ability to engage with our guests.
We encourage a diverse workforce, and you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
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