Night Duty Manager
4 weeks ago
We are seeking a Night Duty Manager to work on a prestigious residential block in SW London. The successful candidate will be the main point of contact to the General Manager and Facilities Manager, responsible for the day-to-day operation of the Concierge Desk.
Key responsibilities include:
- Assisting in onsite duties and providing excellent concierge services as prescribed by the General Manager and/or Facilities Manager.
- Maintaining effective line management of the concierge team through delegation and co-ordination.
- Establishing and exceeding levels of customer service as the benchmark for the Concierge Team.
- Overseeing staff administration, including staff induction, training, and annual leave forms.
- Delivering excellent customer service and taking personal responsibility for understanding and following the company's Health & Safety policies and practices.
- Handling confidential and sensitive information with utmost professionalism.
- Undertaking routine patrols around the development and observing and reporting accordingly.
Requirements:
- Excellent verbal and written communication skills.
- Excellent IT and numeracy skills.
- Practical application and working knowledge of Health & Safety requirements and legislation.
- Experience of working outdoors and ability to work under own initiative.
- Strong interpersonal skills and ability to work as part of a team.
- Proven experience as Front of House or similar position.
- Experience using relevant technology and equipment.
- Working knowledge of MS Office.
- Outstanding organisational and leadership skills.
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