Night Duty Manager

4 weeks ago


East London, United Kingdom Vertus Full time

ABOUT THE ROLE

We are recruiting a Night Duty Manager to establish our dynamic Front of House team as we get ready to open our doors. This full-time roles will work 10-hour shifts in a pattern of 4 on 3 off, including weekends. Shifts will be 10pm-8am.

Reporting directly to the Assistant General Manager, you will ensure that guests have the best experience and consistently deliver the highest levels of customer service.

Vertus Edit is to open its first aparthotel in February 2025 at Canary Wharf. Catering to the Wharfs business and leisure visitors, 3 and 15 West Lane will provider 378 studios across two buildings, launching at a time when the aparthotel sector is experiencing significant demand.


Start dates for this role range from December 2024 to January 2025.


MAIN RESPONSIBILITIES

Look after our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
Serve as initial escalation point for guest issues, resolving them where possible and escalating to the Assistant General Manager, if needed.
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