Television Licence Field Officer

2 weeks ago

Croydon, Greater London, United Kingdom Capita Full time

About the Role:

This is an exciting opportunity to join our team as a Television Licence Field Officer. As a Field Officer, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.

Key Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

Requirements:

  • You'll need to be physically mobile, as you'll be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
  • Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds.

What We Offer:

  • Competitive salary of £33,400 pa
  • Company car which includes personal use, or a £3700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave.
  • As part of our safeguarding commitment, we'll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development:

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

What We're Looking For:

We're looking for someone who is passionate about delivering excellent customer service and has a strong desire to learn and develop their skills. If you're a motivated and enthusiastic individual who is looking for a new challenge, we'd love to hear from you.

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