Television Licence Enforcement Officer
1 day ago
As a Television Licence Field Officer at Capita, you will play a vital role in ensuring compliance with television licensing regulations. Your primary responsibility will be to visit properties where no TV licence is registered, engage with customers, and provide them with information about the benefits of TV licence payments. You will also be responsible for accurately recording visit details and completing daily timesheets.
Key Responsibilities
- Conduct door-to-door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a TV licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via a handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Take records of interview under caution.
Requirements
- A full UK driving licence is essential.
- Physical mobility is required, as you will be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Previous experience is not essential, as we welcome colleagues from diverse backgrounds.
What's in it for you?
- An opportunity to develop new skills and confidence in a role that keeps you active.
- A competitive salary of £33,400 per annum.
- A company car with personal use or a £3,700 annual car allowance.
- 23 days' holiday (rising to 28) with the option to buy extra leave.
- A paid day out of the office for volunteering or a cause of your choice.
- A company-matched pension and life assurance.
- A cycle-to-work scheme and 15 weeks' fully paid maternity, adoption, and shared parental leave.
What we offer
- A range of safe working measures, including body-worn video cameras.
- Voluntary benefits designed to suit your lifestyle.
- Access to up to £500 of your salary before payday each month.
- Access to our Employee Network Groups.
Training and Development
As a Television Licence Field Officer, you will receive comprehensive training and support to help you excel in your role. This includes four weeks of virtual classroom training and one-to-one training in your working location with an experienced trainer.
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