Television Licence Field Officer

1 week ago

Croydon, Greater London, United Kingdom Capita Full time

Job Summary

We are seeking a skilled and motivated Field Officer to join our team in Croydon. As a Field Officer, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning, and making informed decisions on next steps.

Key Responsibilities

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning and make informed decisions on next steps.
  • Accurately record visit details and complete daily timesheets via a handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

Requirements

  • A full UK Driving Licence is essential.
  • Physical mobility is required, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.

What We Offer

  • A competitive salary of £33,400 per annum.
  • A company car with personal use or a £3700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A paid day out of the office to volunteer for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career.

Equal Opportunities

We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

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