Television Licence Field Officer
4 weeks ago
About the Role
This is an exciting opportunity to join our team as a Television Licence Field Officer, where you will play a crucial role in ensuring compliance with TV licensing regulations.
Key Responsibilities
- Conduct door-to-door visits to properties where no TV licence is registered, engaging with customers to understand their reasons for non-compliance.
- Accurately record visit details and complete daily timesheets via a handheld device, ensuring all necessary information is captured.
- Explain and sell the benefits of all licence payment schemes, providing customers with clear information and options.
- Take and accurately record payment details, ensuring all transactions are processed securely and efficiently.
- Attend court when required to give evidence in prosecution cases, providing expert testimony and supporting the prosecution.
- Carry out work and attend meetings as directed by the Visiting Manager, working collaboratively as part of a team.
- Taking Records of Interview under caution, ensuring all necessary procedures are followed.
What You'll Need
- A full UK driving licence is essential for this role, as you will be required to travel to various locations.
- Strong interpersonal and communication skills are required, with an excellent standard of both verbal and written English.
- Previous experience is not essential, as we welcome applicants from diverse backgrounds, but excellent communication skills are a must.
What's in it for You
- An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- A competitive salary of £33,400 per annum, plus a company car or £3,700 annual car allowance.
- 23 days' holiday (rising to 28) with the opportunity to buy extra leave, plus a range of other benefits including a company matched pension and life assurance.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Training and Development
You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers, providing you with a strong foundation for success in this role.
Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.
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