Television Licence Field Officer

7 days ago

Croydon, Greater London, United Kingdom Capita Full time

Job Summary:

Capita is seeking a skilled and motivated Field Officer to join our team in Croydon. As a Field Officer, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning for not having a licence, and making informed decisions on next steps.

Key Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered, engaging with customers and providing information on the benefits of TV licence payment schemes.
  • Listen to customer reasoning for not having a licence and make informed decisions on next steps, ensuring that customers are aware of their obligations and the consequences of not having a licence.
  • Accurately record visit details and complete daily timesheets via a handheld device, ensuring that all necessary information is captured and reported.
  • Explain and sell the benefits of all licence payment schemes, providing customers with clear and concise information on the options available.
  • Take and accurately record payment details, ensuring that all transactions are processed securely and efficiently.
  • Attend court when required to give evidence in prosecution cases, providing expert testimony and supporting the prosecution.
  • Carry out work and attend meetings as directed by the Visiting Manager, ensuring that all tasks are completed to a high standard and deadlines are met.
  • Take records of interviews under caution, ensuring that all necessary information is captured and reported.

Requirements:

  • A full UK driving licence is essential for this role, as you will be required to visit multiple locations on a daily basis.
  • Strong interpersonal and communication skills are required, with an excellent standard of both verbal and written English.
  • Previous experience in a similar role is not essential, but excellent communication skills are a must.

What We Offer:

  • A competitive salary of £33,400 per annum.
  • A company car with personal use, or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development:

As a Field Officer, you will receive comprehensive training and development to ensure that you have the skills and knowledge required to excel in this role. This will include:

  • Four weeks of virtual classroom training, covering the key aspects of the role and building a strong foundation for your growth as a Field Officer.
  • One-to-one training in the field, further enhancing your knowledge and skills and providing hands-on exposure to the role.

What We're Looking For:

We're looking for a motivated and skilled Field Officer who is passionate about delivering excellent customer service and has a strong understanding of the TV licence payment schemes. If you have excellent communication skills, a full UK driving licence, and a strong work ethic, we'd love to hear from you.

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