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Data Management Officer

2 months ago

Wembley, United Kingdom Activ Full time
About the Role

The Data Management Officer at Activ plays a crucial role in ensuring the accuracy and integrity of customer data. This position reports to the Assistant Manager Customer Funding and is responsible for proactively managing customer data, resolving queries, and maintaining valid records to support timely and accurate billing.

Key Responsibilities
  • Manage large data sets in Excel to identify trends and anomalies
  • Investigate and resolve customer queries related to account and funding information
  • Provide timely and accurate support to internal and external stakeholders on funding and compliance-related matters
  • Identify and implement process improvements for efficient data monitoring and analysis
  • Audit customer transactions and system data to ensure accurate billing
Requirements
  • Substantial experience with large Client Information Management Systems and a passion for data analysis
  • Customer-centric approach in a high-volume environment
  • Experience with Lumary, Health, or Community Services Master Data (desirable)
What We Offer
  • Generous salary-sacrificing options
  • Options for work-life balance
  • Training and development opportunities
  • Employee assistance and wellbeing program
  • Free health hotline with unlimited 24x7 confidential health advice

Activ is committed to creating a diverse and inclusive workplace that reflects the community we serve. We strive to provide a work environment that is accepting and open to all employees.