Welfare Benefits Advisor

4 days ago


High Wycombe, Buckinghamshire, United Kingdom Karter Thomas Ltd Full time
Job Description

We are seeking an experienced professional to proactively manage income collection for various tenure types while providing outstanding customer care. Key responsibilities include:

  • Proactively managing income collection for various tenure types within a designated patch.
  • Communicating with customers via phone and email regarding rent accounts and arrears.
  • Negotiating payment arrangements and managing rent arrears cases effectively.

This role requires collaboration with the Financial Wellbeing Team to support tenants in sustaining their tenancies, as well as maintaining up-to-date knowledge of welfare benefits, Universal Credit, and Housing Benefit.



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