Senior Hospitality Manager

2 weeks ago


London, Greater London, United Kingdom Metropolitan Gaming Group Full time
Job Overview:
This Senior Hospitality Manager role is a fantastic opportunity to join a dynamic team at Metropolitan Gaming Group, where you will be responsible for delivering exceptional customer experiences and driving business growth.

You will have a proven track record of managing high-value customers, creating personalized offers, and developing business strategies to meet commercial objectives.

A minimum salary of £62,500 per annum, based on 40 hours per week, is offered for this position. You may be required to work a 7-day trading schedule, including possible 24/7 shifts. The normal base location will be in Metropolitan Mayfair and Park Lane London, with occasional domestic and international travel required.

Main Accountabilities:
- Develop and execute business development plans to drive revenue growth
- Manage relationships with key stakeholders, including high-value customers and internal teams
- Collaborate with cross-functional teams to deliver business initiatives and achieve commercial objectives

Key Requirements:
- Proven experience in managing high-value customers and creating personalized offers
- Strong understanding of casino operations, including theoretical and actual game ratios
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders

About Metropolitan Gaming Group:
We are a multi-channel gaming and leisure brand that operates eleven city destinations across the UK and Egypt. Our goal is to provide exceptional experiences and services for our guests, while minimizing the risk of gambling-related harm.

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