Resident Services Coordinator

24 hours ago


Birmingham, Birmingham, United Kingdom Homes for Students Full time

We are seeking an exceptional individual to join our team as a Resident Services Assistant. This exciting role offers the opportunity to make a positive impact on the lives of students and be part of a dynamic and supportive environment at Homes for Students.

Job Description
  • Provide a warm and friendly meet and greet service, reception support, and help desk assistance to students and visitors.
  • Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
  • Ensure a seamless and enjoyable experience for all, handling customer and visitor inquiries via email, website, telephone, and in person.
Key Responsibilities
  • Deliver cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care.
  • Act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
  • Promptly and helpfully respond to student queries, addressing and resolving any complaints that arise.
What We Offer
  • A competitive salary of £19,500 per annum, plus benefits including a generous holiday package of 25 days, plus bank holidays, and access to exclusive retail discounts.
  • The opportunity to work with a forward-thinking company that values equal opportunities and inclusivity.
  • A dynamic and supportive work environment where you can grow and develop your skills and knowledge.


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