Assistant Service Delivery Manager

2 days ago


Sudbury, Suffolk, United Kingdom Mencap Full time

We are seeking a skilled and dedicated individual to fill the role of Assistant Service Delivery Manager in our services in Sudbury and Bury St Edmunds.

About the Opportunity

This is an excellent chance for someone who wants to develop their leadership skills and contribute to the growth of our team.

The successful candidate will be responsible for assisting the Service Manager, leading a team of Support Workers, and ensuring the smooth operation of the service.

The role requires flexibility across the week to ensure effective team management and support.

The ideal candidate will have:

  • Leadership and motivational skills to inspire and direct the team
  • Excellent communication and interpersonal skills to build strong relationships with colleagues and stakeholders
  • Strong organisational and time management skills to prioritise tasks and meet deadlines
  • Ability to work collaboratively as part of a team, sharing knowledge and expertise
Main Responsibilities

The role involves:

  1. Assisting the Service Manager in developing and implementing service plans and policies
  2. Leading and managing the team to deliver excellent support services
  3. Mentoring and coaching team members to enhance their skills and knowledge
  4. Monitoring and evaluating the quality of support services delivered by the team
  5. Ensuring compliance with health and safety regulations and maintaining a safe working environment
What We Offer

We provide a competitive salary of £36,000 - £41,000 per annum, depending on experience, as well as:

  • 24 days holiday (plus bank holidays), increasing with long service, plus the option to purchase up to an additional 10 days through our HolidayPlus scheme
  • Service-related sick pay after completing six months of probation
  • Eligibility to join Mencap's Pension Plan, with contributions matched up to 5% through a salary sacrifice arrangement, resulting in NI savings
  • Membership of the Mencap Pension Plan, providing life cover of up to three times salary in the event of death and income protection of 50% salary in the event of long-term sickness
  • Access to interest-free loans for debt consolidation, bikes, computers, and phones after six months of service
  • Interest-free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops, including major supermarkets, cinemas, gyms, leisure/theme parks, holidays, and more, through Mencap Extras
  • Opportunity to purchase a health cash plan for claiming towards dental, glasses, therapy, and other expenses
  • Free access to a round-the-clock employee assistance program for advice and support
  • Award-winning quarterly award scheme and recognition every five years through our YouRock program
  • Access to comprehensive training and development opportunities


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