Service Excellence Manager

2 days ago


Sudbury, Suffolk, United Kingdom Minerva Recruitment Limited Full time £30,000

Job Title: Service Excellence Manager

The estimated annual salary for this role is £48,000 - £65,000.

At Minerva Recruitment Limited, we are seeking a highly skilled Service Excellence Manager to join our team. This is a permanent position in the hospitality industry with excellent career progression opportunities.

This role is responsible for overseeing all aspects of hospitality operations, including food service, activities programme, housekeeping, and maintenance.

About the Job: The successful candidate will have strong leadership skills, with experience in a similar role within a care home, hotel, or hospitality setting. They will be knowledgeable about relevant legislation and have a passion for delivering excellent hospitality.

Key Responsibilities:

  • Oversee food service operations, collaborating closely with the chef to ensure meals are timely and of high quality.
  • Maintain a warm first impression and uphold high cleanliness standards across the facility.
  • Address maintenance issues promptly to keep the care home in excellent condition.
  • Manage the hospitality budget, meeting revenue targets and controlling costs.


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