Hospitality Service Manager

2 weeks ago


Sudbury, Suffolk, United Kingdom Minerva Recruitment Limited Full time
About the Role

The Hospitality Manager will be responsible for delivering an outstanding experience for residents in a care home setting. This role encompasses overseeing all hospitality operations, including a healthy living food service, engaging activities, and maintaining high standards in housekeeping and maintenance.

Key Responsibilities
  • Create a caring service experience that reflects compassion, empathy, and transparency.
  • Foster a positive work environment encouraging teamwork, growth, and exceptional service.
  • Strive to exceed residents' expectations, delivering high-quality experiences in all interactions.
  • Oversee food service operations, collaborating closely with the chef to ensure meals are timely and of high quality.
  • Develop engaging activities tailored to residents' interests, enhancing their enjoyment and well-being.
  • Maintain a warm first impression and uphold high cleanliness standards across the facility.
  • Address maintenance issues promptly to keep the care home in excellent condition.
  • Manage the hospitality budget, meeting revenue targets and controlling costs.
Benefits
  • Career development and progression opportunities.
  • Comprehensive induction and training programme.
  • Access to an Employee Assistance Programme.
  • Blue Light Card Scheme enrolment fee covered.
  • Full DBS disclosure provided.


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