Customer Experience Manager

2 weeks ago


Sudbury, Suffolk, United Kingdom Jupiter Recruitment Full time

At Jupiter Recruitment, we are seeking an exceptional Customer Experience Manager to join our team in Sudbury, Suffolk. This is a fantastic opportunity for a skilled Hospitality Manager to work in a care home service providing nursing care for people with complex medical needs and 24-hour nursing dementia care.

The successful candidate will have experience of Hospitality Management and be responsible for developing a service experience that fits within our family vision and values, being compassion, empathy, and transparency in our service delivery.

Key responsibilities include:

  • Developing a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
  • Managing the food service operation, working closely with the executive chef to plan menus, prepare meals, and deliver high-quality service.
  • Ensuring the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.

The ideal candidate will have excellent people management skills, knowledge of food service operations, and a strong understanding of the needs and interests of older people. A salary of £30,000 per annum is on offer for this permanent full-time role, working 40 hours a week through days.

We offer a range of benefits, including comprehensive induction and paid training, career prospects, and recognition of your hard work. Join us and become part of a dynamic team committed to delivering exceptional customer experiences.



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