Guest Services Representative

1 month ago

Oxford, Oxfordshire, United Kingdom Malmaison and Hotel du Vin Full time
About the Role

We are seeking a highly skilled and enthusiastic Concierge to join our team at Malmaison and Hotel du Vin. As a Concierge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.

Key Responsibilities
  • Welcoming guests and assisting with luggage and parking
  • Providing information and directions to local attractions and hotel facilities
  • Assisting with check-in and check-out processes
  • Offering recommendations for dining and activities
  • Maintaining a high level of knowledge about the hotel and local area
What We Offer
  • Competitive rates of pay
  • Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality
  • Discounted friends and family room rates
  • 35% off dining in our Brasseries and Bistros
  • Fully funded apprenticeship programs
  • High street discounts and cycle to work scheme
  • Healthcare cash plans and referral schemes
  • A comprehensive benefits package
About Us

Malmaison and Hotel du Vin are committed to providing exceptional customer service and creating a warm and welcoming environment for our guests. We are proud to be an equal opportunities employer and welcome applications from all suitably qualified persons.

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