Guest Relations Ambassador

4 weeks ago


Oxford, Oxfordshire, United Kingdom The Store Oxford Full time

About The Store Hotel

We are a luxury and boutique hotel located in the heart of Oxford, offering a unique and refreshing experience to our guests. Our hotel is situated in the historic building of Boswells, a renowned department store in the city.

Our team is passionate about delivering exceptional guest experiences and is committed to providing a seamless and enjoyable stay for our valued guests.

Key Responsibilities

  • Support the Reception Manager and Guest Relations Manager in ensuring a high level of guest satisfaction.
  • Act as a friendly and approachable point of contact for guests, providing information and assistance as needed.
  • Create a welcoming and hospitable atmosphere at the hotel, reflecting our brand pillars of Legacy, Discovery, Innovation, and Community.

Requirements

  • Previous experience in a guest relations or customer service role within the hospitality industry.
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits

  • 28 days annual leave (increasing to 33 days after 5 years' service).
  • Flexible rotas to ensure a good work-life balance.
  • Delicious and nutritious meals on duty.
  • Ongoing training and development opportunities.
  • Career progression and development.
  • Competitive salary and benefits package.

Our Brand Pillars

We are committed to living and breathing our four brand pillars every day:

  • Legacy - We celebrate our rich history and heritage, paying tribute to the building's past and carrying forward a legacy of enchanting guests with a sense of delight and wonder.
  • Discovery - We offer a place of discovery, with a myriad of spaces to explore and uncover, from our luxurious spa to our diverse range of dining experiences.
  • Innovation - We are a hub of innovation and change, constantly seeking to improve the guest experience through varying design, evolving installations, and innovative food, drink, and services.
  • Community - We remain committed to supporting and engaging with the local community through various initiatives and events that bring people together.

We Value Diversity

We are an equal opportunity employer, committed to providing an inclusive and supportive environment that fosters a more innovative, creative, dynamic, and nurturing culture. We believe diversity is essential to representing our brand pillars and serving the communities we serve.



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