Guest Relations Ambassador
4 weeks ago
About The Store Hotel
We are a luxury and boutique hotel set in the heart of Oxford, offering a unique and refreshing experience to our guests. Our hotel is located in the historic building of Boswells, a renowned department store in the city.
Our team is passionate about providing exceptional guest experiences and is dedicated to ensuring that every stay with us is memorable and enjoyable. We are seeking a proactive and dedicated Guest Relations Executive to join our team and play a pivotal role in delivering our brand promise.
Key Responsibilities:
- Support the Reception Manager and Guest Relations Manager in ensuring seamless guest experiences.
- Act as a friendly and approachable point of contact for guests, providing exceptional customer service and resolving any issues that may arise.
- Create a welcoming and hospitable atmosphere at the hotel, ensuring that every guest feels valued and cared for.
Requirements:
- Previous experience in a guest relations or customer service role within the hospitality industry.
- Knowledge of the hotel industry and its best practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
Benefits:
- 28 days annual leave (increasing to 33 days after 5 years' service).
- Flexible rotas to ensure a good work-life balance.
- Delicious and nutritious meals on duty.
- Ongoing training and development opportunities.
- Career progression and development.
Our Brand Pillars:
We are committed to living and breathing our four brand pillars: Legacy, Discovery, Innovation, and Community. These pillars guide our actions and decisions, ensuring that we deliver exceptional guest experiences and make a positive impact on our community.
Join us in creating a culture that values diversity, inclusivity, and respect. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
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