Guest Service Ambassador
4 hours ago
Job Summary
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally
- Manage the reception area, handling check-ins, check-outs, and guest inquiries with efficiency and accuracy
- Upsell hotel services and amenities to guests, promoting our hotel's unique offerings and experiences
- Work collaboratively with other departments, including food and beverage, housekeeping, and maintenance, to ensure seamless guest experiences
- Develop and maintain a thorough knowledge of our hotel's services, amenities, and local attractions to provide expert recommendations to guests
What We Offer
We are committed to providing a supportive and inclusive work environment that allows our team members to grow and develop their skills. As a Guest Service Assistant, you will enjoy a range of benefits, including:
- 28 days' annual leave (pro rata for part-time staff)
- Automatic enrolment into our workplace pension scheme
- Heavily discounted hotel stays and food and beverage discounts
- Uniform and 24/7 Employee Assistance Programme for you and your family
Join our team and become part of a dynamic and forward-thinking hospitality company that is passionate about delivering exceptional guest experiences.
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