Guest Service Ambassador
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities
• Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally
• Manage the reception area, handling check-ins, check-outs, and guest inquiries with efficiency and accuracy
• Collaborate with colleagues across the hotel to ensure seamless service delivery and meet business demands
What We Offer
We are committed to providing a supportive and inclusive work environment that allows our team members to grow and develop their skills. As a Guest Service Assistant, you will have the opportunity to work with a diverse range of guests and colleagues, developing your communication and problem-solving skills.
• 28 holiday days (pro rata for part-time staff)
• Automatic enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Uniform and 24/7 Employee Assistance Programme for you and your family
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