Guest Service Ambassador

4 weeks ago


Oxford, Oxfordshire, United Kingdom Splendid Hospitality Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally
  • Manage the reception area, handling check-ins, check-outs, and guest inquiries with efficiency and courtesy
  • Upsell hotel services and local attractions to enhance the guest experience and drive revenue growth
  • Work collaboratively with other departments, including food and beverage, to ensure seamless service delivery
  • Develop and maintain a thorough knowledge of hotel facilities, services, and local area to provide informed recommendations to guests

What We Offer

We are committed to creating a positive and supportive work environment that allows our team members to grow and develop their skills. As a Guest Service Assistant, you can expect:

  • A competitive salary and benefits package, including 28 holiday days (pro rata for part-time) and automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food and beverage discounts, perfect for exploring the local area or relaxing after a shift
  • A comprehensive training program to help you develop your skills and knowledge, with opportunities for career progression and professional growth
  • A fun and dynamic work environment, with a team of like-minded individuals who are passionate about delivering exceptional guest experiences

Join our team and become a part of the Splendid Hospitality Group family. Apply now to take the first step towards a rewarding and challenging career in hospitality.



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