Guest Service Ambassador
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally
- Manage the reception area, handling check-ins, check-outs, and guest inquiries with efficiency and courtesy
- Upsell hotel services and local attractions to enhance the guest experience and drive revenue growth
- Work collaboratively with other departments, including food and beverage, to ensure seamless service delivery
- Develop and maintain a thorough knowledge of hotel facilities, services, and local area to provide informed recommendations to guests
What We Offer
We are committed to creating a positive and supportive work environment that allows our team members to grow and develop their skills. As a Guest Service Assistant, you can expect:
- A competitive salary and benefits package, including 28 holiday days (pro rata for part-time) and automatic enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food and beverage discounts, perfect for exploring the local area or relaxing after a shift
- A comprehensive training program to help you develop your skills and knowledge, with opportunities for career progression and professional growth
- A fun and dynamic work environment, with a team of like-minded individuals who are passionate about delivering exceptional guest experiences
Join our team and become a part of the Splendid Hospitality Group family. Apply now to take the first step towards a rewarding and challenging career in hospitality.
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