Guest Service Ambassador

1 month ago


Oxford, Oxfordshire, United Kingdom Splendid Hospitality Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally
  • Manage the reception area, handling check-ins, check-outs, and guest inquiries with efficiency and accuracy
  • Upsell hotel services and amenities to guests, promoting our hotel's unique offerings and experiences
  • Work collaboratively with other departments, including food and beverage, housekeeping, and maintenance, to ensure seamless guest experiences
  • Develop and maintain a thorough knowledge of our hotel's services, amenities, and local attractions to provide expert recommendations to guests

What We Offer

We are committed to providing a supportive and inclusive work environment that allows our team members to grow and develop their skills. As a Guest Service Assistant, you will enjoy a range of benefits, including:

  • 28 days' annual leave (pro rata for part-time staff)
  • Automatic enrolment into our workplace pension scheme
  • Heavily discounted hotel stays and food and beverage discounts
  • Uniform and 24/7 Employee Assistance Programme for you and your family

Join our team and become part of a dynamic and forward-thinking hospitality company that is passionate about delivering exceptional guest experiences.



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