Strategic Vice President of Customer Success

1 month ago


Cambridge, Cambridgeshire, United Kingdom Profit Isle, Inc. Full time

As Profit Isle, Inc. continues to scale, we're seeking a visionary leader to drive our customer-focused initiatives and propel growth through exceptional customer relationships and satisfaction.

The Vice President of Customer Success will oversee our Customer Success team, develop and implement customer success strategies, and collaborate with executive leaders to align customer experience with business objectives.

Key Responsibilities:

  • Develop and execute the overall Customer Success strategy, including customer onboarding, engagement, retention, and advocacy.
  • Set and monitor KPIs to measure the effectiveness of Customer Success programs and drive continuous improvement.
  • Partner with the executive team to align customer success strategies with company goals and growth objectives.

Qualifications and Experience:

  • Bachelor's degree in Business, Marketing, Finance, Accounting, Economics, or a related field, or equivalent work experience in customer success with a financial/analytical product.
  • A track record of building and scaling customer success teams in a SaaS or tech environment.
  • 8+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.
  • A strong understanding of and capacity to work easily with financial statements and metrics.


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